Juliette - Kings Norton
"From the outset, Colourfence conducted themselves most efficiently and professionally. The telephonist taking my initial call was helpful and explained that I'd be called back by the installer to arrange a visit and no obligation quotation. I was duly phoned and an initial appointment was made. Mark arrived on time to the initial consultation and showed me examples of the fencing material and component parts. He explained the construction process, though I'd viewed this beforehand on the very user-friendly website. He was patient and informative and not at all pushy. He listened to my requirements and then surveyed the garden, took measurements and examined a retaining wall, deeming it safe to erect the Colourfence adjacent to it.
Soon after, we received the 2 quotations requested (whole job and half job). There were a few queries regarding the cost to remove the existing fencing which we hadn't realised we'd incur. Mark was understanding and compromised by adjusting the price. In the end, we chose to have the whole job done, complete with trellis and ball finials - which were well worth the extra ÂŁ5 each as they set the fence off perfectly.
Communication was via email which suited me perfectly, as it made the process quick and afforded me a saved record of all paperwork in my inbox. Payment was made by telegraphic transfer which was free, quick and easy to do via my bank.
On the day of installation, Mark and his colleague arrived on time and immediately set to work. They covered the lawn with a big tarpaulin to protect the grass and set out their equipment on it. They worked relentlessly, without breaks, removing the old fence and concrete posts. After 4 hours, they'd put up half of the new fence too. When I queried a few things, they explained them to me in a way I could understand, and without jargon. They were really approachable and helpful. It was raining heavily so they had to retire for the day. They returned early the following day to complete the job. At the end of installation, Mark examined every facet of the job, even painting any screws whose colour had been chipped off during tightening, so they matched the fence perfectly. The job was immaculate.
The whole fence looked impeccable and so smart. My neighbours were delighted with it. One even said it added value to the cost of his house. The other is making a seating area on his side as it looks so smart.
I had to chase up a final receipt and guarantee, but these were immediately sent out to me when requested. I presume the original email got lost somehow as all other communication was speedy and as expected. I was kept informed by email at every stage and Mark was happy to reply to my queries, and did so very efficiently.
This week the weather brought forth extremely strong storm winds and the back end of a hurricane - our fence didn't move an inch.
Thank you Colourfence. Your product is wonderful, your service, impeccable and we look forward to 25 years of never having to paint a fence again!"