When collecting personal data, we only collect where necessary for us to deliver information, goods or services at your request. We always aim to be clear about what data we are collecting and why we are collecting it. All the information we hold is collected through lawful means and will be gathered with your knowledge and consent.
We may share the information we collect with third parties in order to provide the product or service you have requested. All quotes, surveys and fitting work are undertaken by our accredited franchisee network so if you contact Head Office with a request for any of these services, we will pass your request to the relevant franchisee. If you make a claim under warranty that results in work needing to be undertaken, then your details will be passed to a franchisee to undertake this work, this may not be the same partner who originally undertook the work.
Personal information will be processed only for the purpose stated on collection and occasionally for other purposes, such as giving you updates relevant to your product or service. We will, however, cease communications, depending on whether you notify us as stated by the law. To notify us that you wish to withdraw your consent at any time by writing to us at the address below.
Information will be retained only for as long as necessary to fulfil the purpose for which the data was collected. In the case of customers, contact information will be retained for the full duration of their product/s warranty.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
Right to Access
Every reasonable effort will be made to keep your data accurate, complete and up-to-date. If you would like to notify us of a change of details, view the data that is held for you by Climar or one of our trading companies or withdraw your data at any point please write to or email one of the addresses below.
We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained. All requests or questions in relation to personal information or data processing should be addressed to:
Units 7 & 8, Queensway Meadows Ind. Estate
or to firstname.lastname@example.org.
Climar Industries is a registered Data Controller with the ICO, reference ZA367596.